Reference

link naga303 Legal Terms for Indonesian Access

link naga303 Legal terms put account access, wallet records and policy requests in one clear place before you open an account.

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POLICY CONTACT ROUTES

Reach Us About Legal Requests

A direct contact route helps you resolve a Legal question without guessing which account screen to use.

Account access desk Ask about phone verification, account closure or access that depends on local law.
Wallet record help For DANA, OVO, GoPay or QRIS receipt questions, send the transaction reference and date…
Policy request channel Request a copy, correction or clarification of our Legal terms through the support contact…
DATA HANDLING DETAILS

How We Apply Legal Controls

Legal controls work best when you can see what happens to an account record after each request. We use account identifiers, verification results and transaction references only for the stated account, security…

Account data

We use the details attached to your account to confirm ownership, process access requests and respond to policy questions. Keep your phone number current so an account check does not stall.

Cookie choices

Cookies can help remember a session and show the correct policy page on mobile or desktop. You can ask support what a cookie category does before deciding whether to keep it enabled.

Login security

Phone verification may be required before account access or a sensitive change. Never share your password, verification code or wallet PIN with anyone claiming to speak for us.

Transaction records

DANA, OVO, GoPay, QRIS, bank transfer and virtual account references may be retained to match receipts, investigate disputes and explain an account status.

Retention requests

If you want to ask how long a particular account or transaction record is kept, provide its date and reference through support. We will explain the applicable Legal basis and process.

Policy changes

When our Legal terms change, we update the policy area and identify the affected subject. Check that page before opening an account or continuing access where local law permits.

Legal Questions Before Account Access

These Legal answers address the questions we receive about account rights, records and local access. Read them before opening an account, then contact us with the relevant section name if your situation needs a specific response. Our wording stays tied to the account and policy process.

It explains account duties, phone verification, data handling, cookies, transaction records, policy changes and contact routes. Access depends on local law, so check the notice before opening an account.

Yes. Contact us through the policy request route shown on the site, identify the account phone number and name the record or Legal section you want copied. Do not send your password.

Send support the transaction reference, date, payment rail and account phone number. We compare the DANA or QRIS record with the account status, then explain whether a correction request can proceed.

Phone verification helps us check that an access or account-change request comes from the account holder. We may request it before discussing records, changing details or restoring access.

The Legal terms describe cookies used for session continuity and policy-page display across mobile and desktop. Ask support about a cookie category if you need its purpose explained before choosing.

You can contact the account access desk and request closure using the phone number attached to your account. We verify the request, explain any record obligations and confirm the next step.

Access is available only where local law permits and depends on local law. If your location or eligibility is unclear, contact us before opening an account so we can point you to the relevant terms.

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